Some of the users were logging in and using the other person's account without even realizing that they were not logged in as themselves (a user education issue, I know) and so were wondering why they were not seeing their own shared folders, desktop icons, etc. While this seems somewhat logical for laptops that are always in the hands of a single user, this is a huge problem for laptops that have multiple users. The choice for SSO was made when the software was installed, if I understand it correctly. So once the encryption password is entered, the computer immediately boots into Windows and is logged in as a particular user. It appears that all of the laptops were encrypted using a Single Sign On, rather than having users log on to the domain at any point. I had never used it before but was generally quite pleased with all of the other Symantec products I have used both at home and in the workplace, so I figured I would not change anything. (Windows 10 upgrade detects the presence of older SEP clients and may prevent the upgrade process.When I first started at my current position all of the laptops loaned out to users were encrypted using Symantec Endpoint Encryption. If you're running any SEP versions prior to SEP v12.1.6, upgrade to SEP 14.x.
Additionally, make sure Virus and Spyware Protection definitions are up to July 27, 2015, or later.Īs of this date, definitions include an update to the Eraser engine (115.1.1.10) or later, which is required for Windows 10 compatibility. The SEP client should be upgraded to the latest version available from.
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